Simple, transparent pricing
No hidden fees, no surprises. Move the sliders for an instant estimate.
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ex-VAT · indicative estimate, not a quote
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Pop in your details and we'll send a tailored quote built around your exact selections.
This calculator covers our user-based plans. We also work to other pricing models - including hourly rates. Get in touch and we'll tailor the right one to you.
Three ways to work with us.
Bronze
Perfect for small teams
- Managed IT Support
- Helpdesk Support
- Hardware and software purchasing
- Annual strategy review
Silver
Ideal for growing businesses
- Everything in Bronze
- Faster response times
- Alert Guardian monitoring
- Quarterly strategy review
Gold
Built for security-led teams
- Everything in Silver
- Priority response times
- Monthly strategy review
- Cyber security
- Backup & recovery
Every package scales to your team size - use the calculator above for pricing built around your numbers.
Response times you can count on.
Incidents
Issues affecting your ability to work
| Bronze | Silver | Gold | ||||
|---|---|---|---|---|---|---|
| Priority | Response | Resolution | Response | Resolution | Response | Resolution |
| Critical | 1 hr | 4 hrs | 30 mins | 1 hr | 15 mins | 1 hr |
| High | 2 hrs | 8 hrs | 1 hr | 4 hrs | 30 mins | 2 hrs |
| Medium | 4 hrs | 24 hrs | 2 hrs | 12 hrs | 1 hr | 8 hrs |
| Low | 12 hrs | 36 hrs | 4 hrs | 24 hrs | 2 hrs | 12 hrs |
Service requests
Longer-term jobs, like setting up new users
| Bronze | Silver | Gold | ||||
|---|---|---|---|---|---|---|
| Priority | Response | Resolution | Response | Resolution | Response | Resolution |
| Critical | 2 hrs | 8 hrs | 1 hr | 6 hrs | 30 mins | 4 hrs |
| High | 4 hrs | 12 hrs | 2 hrs | 12 hrs | 1 hr | 8 hrs |
| Medium | 8 hrs | 24 hrs | 4 hrs | 24 hrs | 2 hrs | 12 hrs |
| Low | 12 hrs | 36 hrs | 8 hrs | 36 hrs | 4 hrs | 24 hrs |
Targets apply during your contracted support hours. Faster targets come with the higher packages.